Cleaning equipment and agent
• Bucket/ Basin
• Floor duster
• Furniture duster
• Detergent(liquid soap / surf)
• Cane chair brush
• Soft sweeping brush • Glass duster
• Disinfectant (Dettol)
• Colin
• Vacuum Cleaner
• Dust bin and pan•
Procedure:
A. Cleaning of Vacant Room
Vacant room is a room which is ready for sale but not occupied.
The time to clean vacant room is 8:00 A.M.-4 P.M. or 9:00 A.M.-5:00 P.M.
The following procedures are followed while attending a vacant room:
1. Airing the room.
2. Check the lights, bulbs, air-condition, telephone, channel music, etc.
3. Dust the surface with the help of damp duster
4. Check the hot and cold water supply in the bathroom.
5. Check the necessary supplies for the vacant room.
Cleaning of an Occupied Room
Occupied room is a room which is being use by the guest. Occupied room is attended twice a day, during the morning for the first time and for the second time it is attended during an evening which is also called turn down service. The following steps are considered while cleaning an occupied room:
1. Firstly ensure that the room does not have DND card on the door knob. If there is dnd card or room is double locked, don’t disturb move to another room.
2. Always knock the door announcing “house Keeping” before entering the room
3. Switch off the room air conditioner or heating system. Draw the curtains, open the window for airing the room. Switch on the lights if the room is dark.
4. Remove the soiled linen from both bed and bathrooms. Shake out all linen to ensure that no guest valuables are trapped within the folds and deposit it in the linen basket of the maid’s cart.
5. Check for the maintenance required or any damaged articles in the room and report to the concerned.
6. Inform room service for the clearance of soiled dishes and early morning tea or breakfast trays (if any).
7. Empty ashtrays, waste paper basket and generally tidy room.
8. Attend to the bathroom. Clean the wash basin, commode, bath tub etc. Fold towels and check for the bathroom supplies.
9. Take out the fresh linen from the trolley and Make a bed in appropriate manner by following bed making procedure
10. Arrange the guest’s belonging, magazines, newspapers etc.
11. Disinfectant the telephone and dust all the surface with the help of duster
12. Dust all furniture and fittings.
13. Replenish the guest room supplies as prescribed by the management.
14. Sweep or vacuum the carpet.
15. Switch on the ac at the previous temperature, pull all the curtain.
16. Give final look, close door and update the room report.
Cleaning of Departure Room
A departure room is a room which is left by the guest and need to be prepared for next use. The following steps are considered while cleaning a departure room:
1. Firstly ensure that the room does not have DND card on the door knob and always knock the door announcing “house Keeping”.
2. Open the window, if necessary remove early morning tea or breakfast tray.
3. Look for lost property and wipe out drawers, inside of wardrobe and check for coat hangers.
4. Strip the bed, remove soiled linen including towels.
5. Empty ashtray, waste paper basket, etc.
6. Make a bed with fresh linen.
7. Adjust the window.
8. Attend to mirror, furniture, fittings telephone, TV and radio, wiping, dusting and polishing as necessary.
9. Refill folder; replace cards, making sure that telephone directories are conveniently placed.
10. Attend to bathroom:
• Wash basin, bath, Water closet (commode)
• Wipe or dust all surfaces
• Put out clean towels, soap, and toilet paper
• Clean the floor according to kind
11. Vacuum upholstery and carpet by suitable vacuum cleaner.
12. Close the window and curtain. Switch off the light and switch on the air-condition in minimum position.
13. Give a final glance, close the door and update the room report.
Housekeeping (Bed Making process)
Materials Required For Bed Making
• Bedding-Bed (Cot), Mattress, Blanket (Quilt) and Pillow.
• Bed Linen- Mattress protector, Bed sheets, Pillow cases, Bed cover, Bed skirting.
Bed making procedure using two bed sheets
1. Remove the soiled linen from the bed i.e. bed sheets and pillow cases. Shake them properly in air and send them to the laundry if required. Ensure that no valuable are trapped within the folds.
2. Open out the fresh first sheet evenly and tuck it securely at the head, foot and the sides.
3. Open out the second fresh sheet and distribute it evenly over the first sheet. The second sheet should be placed in a wrong side up to the head of the mattress.
4. Open out the blanket and distribute it evenly on the second sheet, 6-8 inches away from head board.
5. Fold second sheet over the blanket.
6. Make mitre corner at foot the bed and tuck on both sides properly.
7. Put the pillow into fresh pillow case.
8. Place the bed cover ensuring it is right side up and falling equally around the bed. Keep the extra bed spread towards the head board to crease in between the pillow to make bed look appealing. The corners should be made properly.
Bed making procedure using three bed sheets
1. Remove the soiled linen from the bed i.e. bed sheets and pillow cases. Shake them properly in air and send them to the laundry if required. Ensure that no valuable are trapped within the folds.
2. Open out the fresh first sheet evenly and tuck it securely at the head, foot and the sides.
3. Open out the second fresh sheet and distribute it evenly over the first sheet. The second sheet should be placed in a wrong side up to the head of the mattress.
4. Open out the blanket and distribute it evenly on the second sheet, 6-8 inches away from head board.
5. Open out the third sheet and spread right over the blanket.
6. Fold second and third sheets.
7. The blanket, second and third sheets are tucked together on both sides while the corner at the foot of the bed are mitred.
8. Put the pillow into fresh pillow case.
9. Place the bed cover ensuring it is right side up and falling equally around the bed. Keep the extra bed spread towards the head board to crease in between the pillow to make bed look appealing. The corners should be made properly.
• Bedding-Bed (Cot), Mattress, Blanket (Quilt) and Pillow.
• Bed Linen- Mattress protector, Bed sheets, Pillow cases, Bed cover, Bed skirting.
Bed making procedure using two bed sheets
1. Remove the soiled linen from the bed i.e. bed sheets and pillow cases. Shake them properly in air and send them to the laundry if required. Ensure that no valuable are trapped within the folds.
2. Open out the fresh first sheet evenly and tuck it securely at the head, foot and the sides.
3. Open out the second fresh sheet and distribute it evenly over the first sheet. The second sheet should be placed in a wrong side up to the head of the mattress.
4. Open out the blanket and distribute it evenly on the second sheet, 6-8 inches away from head board.
5. Fold second sheet over the blanket.
6. Make mitre corner at foot the bed and tuck on both sides properly.
7. Put the pillow into fresh pillow case.
8. Place the bed cover ensuring it is right side up and falling equally around the bed. Keep the extra bed spread towards the head board to crease in between the pillow to make bed look appealing. The corners should be made properly.
Bed making procedure using three bed sheets
1. Remove the soiled linen from the bed i.e. bed sheets and pillow cases. Shake them properly in air and send them to the laundry if required. Ensure that no valuable are trapped within the folds.
2. Open out the fresh first sheet evenly and tuck it securely at the head, foot and the sides.
3. Open out the second fresh sheet and distribute it evenly over the first sheet. The second sheet should be placed in a wrong side up to the head of the mattress.
4. Open out the blanket and distribute it evenly on the second sheet, 6-8 inches away from head board.
5. Open out the third sheet and spread right over the blanket.
6. Fold second and third sheets.
7. The blanket, second and third sheets are tucked together on both sides while the corner at the foot of the bed are mitred.
8. Put the pillow into fresh pillow case.
9. Place the bed cover ensuring it is right side up and falling equally around the bed. Keep the extra bed spread towards the head board to crease in between the pillow to make bed look appealing. The corners should be made properly.
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